Effective 15 October 2026.
Information you provide
When you submit an inquiry, we collect your name, email address, country and the other project information you choose or are required to provide. We record the request type, submission time, privacy confirmation and a reference number. Do not include sensitive personal information in the message.
How it is used
We use inquiry information to evaluate and respond to your equipment or document request, maintain a record of the conversation and operate the inquiry service. Submitting a request does not subscribe you to marketing emails.
Website chat
Chat loads when you choose to open it. Your browser may retain a conversation identifier so you can continue the chat. We use messages and any contact details you provide to answer questions and follow up on your project. Relevant inquiries and communication records may be linked to our sales systems. Opening chat does not subscribe you to marketing emails.
Facebook Messenger
When you message the MycoFrame Facebook Page, Meta provides us with your Page-scoped identifier, available profile information, message content and attachments, and message timestamps or delivery events. Our self-hosted Chatwoot inbox uses this information so our team can read and reply to your inquiries. Relevant conversation identifiers, contact details you provide and customer message summaries may be linked to our CRM to follow up on your project. We do not treat a Facebook display name as a verified business identity. Meta also processes messages under its own privacy policy.
Request deletion of Messenger data
To request deletion of Messenger information held by MycoFrame, email sales@mycoframe.com or send a message to our Facebook Page asking for data deletion. Tell us which conversation or Facebook profile the request concerns; do not send your Facebook password or identity documents. We may ask you to confirm control of the relevant account before acting. We will review the request, delete or anonymize information that we no longer need, and explain any information we must retain for applicable business or legal recordkeeping. Deleting our records does not delete copies held by Meta or by other participants.
Technical services and preferences
The site is hosted by Cloudflare. Inquiry records are stored in a dedicated Cloudflare D1 database. Cloudflare Turnstile helps prevent automated abuse. For rate limiting, the service keeps a temporary hashed network identifier instead of storing your raw IP address in the inquiry record. Pricing-market preferences may be saved in your browser's local storage. No advertising pixels or optional marketing analytics are enabled at launch.
Limited inquiry-source information
During a browsing session, we temporarily remember the first site page visited, the external referring website origin and valid campaign source, medium and campaign labels in session storage. This record expires after 30 minutes of inactivity or when the browser session ends. When you submit an inquiry, these limited details, the submission page and the page language are saved with the inquiry to understand which channels bring equipment requests. We strip URL queries and fragments from page and referrer fields, accept only short campaign labels, and do not collect search terms or advertising identifiers. No third-party advertising pixels are used. Browser storage restrictions do not prevent a valid inquiry.
Documents
After an accepted document request, a temporary download link is provided. Anyone who receives that link can use it until it expires. A downloaded file can be retained or shared.
Retention and access
We retain inquiry records as needed to handle your request and maintain relevant business records. Access to the database is restricted through the hosting account; there is no public inquiry directory. Service providers may process information outside your province or country. This website does not promise storage exclusively in Canada.
Your questions and choices
Contact sales@mycoframe.com to ask about your information, request a correction or request deletion, subject to applicable recordkeeping requirements. Include your inquiry reference if available. You may clear the market preference through your browser settings.